We want you to be confident in your decision to use Xorbay. This policy explains how trials, subscriptions, and refunds work.
Free trial
Every plan includes a 14-day free trial with no credit card required. You can explore the full feature set before paying anything.
Subscriptions
Paid plans are billed monthly or annually in advance. You can upgrade, downgrade, or cancel at any time from your account settings.
Cancellations
When you cancel, your subscription remains active until the end of the current billing period. We do not automatically prorate or refund partial periods.
Refunds
If you experience a billing error or a significant service issue, contact us within 7 days of the charge and we will review your request in good faith.
Annual plans may be eligible for a prorated refund at our discretion where required by law.
How to request a refund
Email hello@xorbay.com with your account details and the reason for your request. We typically respond within one business day.