At Xorbay, we offer subscription-based software and services to academies, coaching institutes, schools, and other educational institutions. This policy explains the general terms relating to subscription cancellation, refunds, billing, and access to Xorbay services. The specific terms applicable to a customer may vary depending on the Subscription Plan, billing model, promotional offer, order form, proposal, or other commercial agreement accepted by the customer.
Subscription Plans
Xorbay may offer different Subscription Plans and billing models, including but not limited to:
Subscription Terms
The applicable pricing, billing cycle, subscription period, student limits, payment terms, promotional benefits, and other commercial conditions will be communicated to the customer before or at the time of subscription.
Xorbay may introduce, modify, or discontinue Subscription Plans from time to time. Any such changes will be communicated to customers where required.
Postpaid Subscriptions
Under a Postpaid Subscription, the customer uses the applicable Xorbay services during the relevant billing period and is billed according to the applicable Subscription Plan.
Where a customer starts using Xorbay during an ongoing billing period, the initial charges may be calculated from the date of onboarding or activation until the end of the applicable billing period, depending on the applicable Subscription Plan or commercial arrangement.
Thereafter, billing will follow the billing cycle applicable to the selected Subscription Plan.
Payment due dates, billing cycles, applicable grace periods, and charges will be communicated as part of the customer's subscription or commercial arrangement.
If an amount remains unpaid beyond the applicable payment period or grace period, Xorbay may restrict access to the services, including placing the account into read-only mode, until the outstanding amount is paid.
Any outstanding amount remains payable even if access to the services has been restricted.
Where a Postpaid Subscription includes a free trial, promotional period, complimentary period, or other special offer, the applicable terms will be communicated to the customer before the offer begins.
Prepaid Subscriptions
Under a Prepaid Subscription, the customer pays in advance for the subscription period selected under the applicable Subscription Plan.
The applicable subscription period, payment amount, renewal terms, and other conditions will be communicated to the customer before the subscription is confirmed.
Where a Prepaid Subscription includes a free evaluation, trial, promotional period, or similar offer, the applicable duration and conditions will be communicated to the customer before the offer begins.
If the customer chooses not to continue during an applicable free evaluation period, the customer may be eligible for a refund in accordance with the terms communicated for that particular offer.
Once a paid prepaid subscription period has commenced, prepaid subscription fees are generally non-refundable, including for any unused portion of the subscription period, except where a refund is specifically provided under the applicable Subscription Plan or offer, Xorbay agrees to a refund in writing, or a refund is required under applicable law.
Renewal terms will depend on the applicable Subscription Plan.
If a renewal payment is not received within the applicable payment period or grace period, Xorbay may restrict access to the services, including placing the account into read-only mode.
Per-Student Subscriptions
Under a Per-Student Subscription, charges are determined based on the applicable student count and the pricing and billing methodology associated with the customer's Subscription Plan.
The applicable student-count calculation, billing cycle, payment terms, and other conditions will be communicated to the customer as part of the subscription or commercial arrangement.
Charges for services already provided or applicable to the current billing period remain payable even if the customer subsequently requests cancellation.
If payment remains outstanding beyond the applicable payment period or grace period, Xorbay may restrict access to the services, including placing the account into read-only mode.
Cancellation
Customers may request cancellation of their Xorbay subscription by contacting Xorbay through the support channels provided below.
Cancellation will be handled according to the applicable Subscription Plan and commercial terms.
Postpaid Cancellation
Cancellation generally applies to future billing periods and does not remove the customer's obligation to pay amounts relating to services already provided, used, or invoiced.
Prepaid Cancellation
Cancellation of a prepaid subscription generally does not entitle the customer to a refund for the unused portion of an active paid subscription, unless otherwise provided under the applicable Subscription Plan, promotional offer, written commercial agreement, or applicable law.
Per-Student Cancellation
Cancellation generally applies to future billing periods. Charges relating to services already provided or applicable to the current billing period remain payable.
Refund Eligibility
Refund eligibility depends on the applicable Subscription Plan, promotional offer, commercial arrangement, and applicable law.
A refund may be available where:
Refund Processing
Where a refund is approved under this Policy or the applicable commercial terms:
Non-Payment and Access Restrictions
If a customer fails to make a payment within the applicable payment period or grace period, Xorbay may restrict or suspend access to the services.
This may include placing the account in read-only mode, where certain actions such as creating, modifying, uploading, or actively using certain features may be restricted while appropriate access to existing account information and data may remain available.
Restriction or suspension of access due to non-payment does not cancel, waive, or reduce any outstanding payment obligation.
Xorbay may restore normal access after the applicable outstanding amount has been paid, subject to the applicable Subscription Plan and account status.
Promotional Offers
Xorbay may offer promotional pricing, free evaluations, discounts, credits, complimentary services, or other special offers.
Such offers may be subject to additional terms and conditions, which will be communicated to the customer before the offer is accepted or activated.
Promotional terms may differ between Subscription Plans, customers, or commercial arrangements.
Unless expressly stated otherwise, promotional benefits do not create a continuing entitlement to the same pricing, discount, or benefit after the applicable promotional period ends.
Commercial Agreements
Where Xorbay and a customer have entered into a separate written agreement, order form, proposal, subscription agreement, or other commercial arrangement, the specific terms agreed between the parties may apply to the extent permitted by applicable law.
In the event of any inconsistency between this Policy and specific written commercial terms accepted by the customer, the specific commercial terms may govern the relevant transaction.
Changes to Subscription Plans
Xorbay may introduce, modify, or discontinue Subscription Plans from time to time.
Any changes to available plans or pricing will not automatically alter the terms of an existing subscription unless otherwise communicated or agreed with the customer.
Changes to This Policy
Xorbay may update this Refund & Cancellation Policy from time to time to reflect changes in its services, subscription models, business practices, or applicable requirements.
The latest version will be published on the Xorbay website with the applicable Last Updated date.
Customers are encouraged to review this Policy periodically.
Contact Us
For questions relating to cancellation, billing, refunds, or subscriptions, please contact:
Xorbay
Email: support@xorbay.com
Phone: +91 85952 53633